At Olarith, we strive to provide the best possible CRM services to our customers. If you are not completely satisfied with your purchase, we offer a refund policy subject to the terms and conditions outlined below. Please read this policy carefully to understand your rights and obligations.
Refund requests must be made within 30 days of the original purchase date. To request a refund, you must contact our customer support team with your order details and the reason for the refund. We reserve the right to deny refund requests that do not meet these criteria.
All refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account. If you have any questions about our refund policy, please contact our customer support team for assistance.
If you have purchased a subscription to our CRM services and are not satisfied, you may be eligible for a refund. Subscription refunds are available within the first 30 days of the subscription start date. To request a refund, please contact our customer support team with your subscription details.
We do not offer partial refunds for subscriptions. If you request a refund within the eligible period, you will receive a full refund for the subscription. If you request a refund after the eligible period, you will not be entitled to any refund, but you can cancel your subscription to avoid future charges.
Refunds for subscriptions that are billed on a monthly basis are not available after the first month. You may cancel your monthly subscription at any time to avoid future charges. For annual subscriptions, refunds are only available within the first 30 days.
If you decide to cancel your Olarith CRM services, you must notify us in writing. Cancellation requests must be made through our customer support team. We will process your cancellation request within 5 business days of receipt.
If you cancel your services within the first 30 days of purchase, you may be eligible for a refund in accordance with our General Refund Policy. After the first 30 days, no refunds will be issued for service cancellations, but you may continue to use the services until the end of the current billing period.
We reserve the right to terminate your services without notice if you violate our Terms and Conditions or engage in any fraudulent or unlawful activities. In such cases, you will not be eligible for a refund, and any remaining balance on your account will be forfeited.
Olarith may offer free trial periods for certain CRM services. During the trial period, you can use the services at no cost to evaluate their suitability for your needs. If you decide not to continue using the services after the trial period, you must cancel your trial before it ends to avoid being charged.
If you are charged for a subscription after the trial period and believe this to be in error, please contact our customer support team immediately. We will review your case and, if applicable, issue a refund in accordance with our General Refund Policy.
Refunds are not available for services used during the trial period. If you choose to subscribe to our services after the trial period, you will be subject to our standard refund policies as outlined in this document.
You may upgrade or downgrade your Olarith CRM subscription at any time. When upgrading, the additional cost for the upgraded plan will be prorated based on the remaining time in your current billing cycle. Upgrades are not eligible for refunds, but you will receive full access to the new plan immediately upon payment.
If you downgrade your subscription, the new plan will take effect at the start of the next billing cycle. No refunds or credits will be issued for the unused portion of the current plan. Please contact our customer support team if you need assistance with upgrading or downgrading your subscription.
In case of any billing discrepancies or errors during the upgrade or downgrade process, please contact our customer support team. We will investigate the issue and, if necessary, issue a refund or credit to resolve the discrepancy.
Refunds will be processed within 10 business days of receiving a valid refund request. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution. We appreciate your patience during this process.
If you do not receive your refund within the expected timeframe, please contact our customer support team. We will provide you with an update on the status of your refund and work with you to resolve any issues.
We are not responsible for any delays caused by your financial institution or payment processor. If you have any concerns about the refund process, please contact your financial institution directly for more information.
Certain services and products offered by Olarith are non-refundable. These may include, but are not limited to, custom development work, one-time setup fees, and professional services. We will clearly indicate non-refundable services at the time of purchase.
If you purchase a non-refundable service, you agree that no refunds will be issued under any circumstances. Please review the service details and terms carefully before making a purchase to ensure that you understand and agree to the non-refundable nature of the service.
If you have any questions about the refundability of a specific service, please contact our customer support team prior to making a purchase. We are happy to provide you with additional information to help you make an informed decision.
To be eligible for a refund, you must provide proof of purchase and a valid reason for the refund request. We may request additional information to verify your claim and assess the validity of the refund request. Failure to provide the requested information may result in the denial of your refund request.
Refunds will only be issued to the original purchaser and payment method. If you receive a refund, you must discontinue use of the refunded services immediately. Continued use of the services after receiving a refund constitutes a violation of our refund policy and may result in legal action.
If you believe you are eligible for a refund, please contact our customer support team with your order details and reason for the refund request. We will review your request and respond within a reasonable timeframe.
If you believe that you have been charged in error, please contact our customer support team immediately. We will investigate the disputed charge and, if necessary, issue a refund or credit to your account.
Disputing a charge with your financial institution without first contacting us may result in the suspension or termination of your account. We encourage you to resolve any billing issues directly with us to avoid any disruption to your services.
We take billing disputes seriously and will work diligently to resolve any issues. Please provide us with all relevant information regarding the disputed charge to help us expedite the resolution process.